Weak or reused credentials are a common weak point through which adversaries are able to access Facebook accounts. To help prove your identity when reporting your account has been hacked, Jake Moore, cybersecurity specialist at security company ESET recommends using a device that Facebook would recognise, for example a laptop connected to your home IP address.Īt the same time, pay attention to your passwords. “We will keep improving our systems to detect malicious activity, including through the use of machine learning,” the social network says. Facebook says it provides guidance and tools to help keep your account safe. The best form of protection is to prevent your account from getting hacked in the first place. “I had to confirm five friends I was connected to on Facebook and a couple of memories. Surprisingly, this worked and my Facebook account was unlocked.” How to avoid Facebook getting hacked When Hogue clicked through to Facebook, the social network had added recovery options that were not available previously. Yet she did get her account back in the end, weeks after her initial efforts, when she tried to access Facebook again after a friend sent her a video to watch.